LOCAL SETUP AND SUPPORT. NOT AN APP.

You're Busy. Your Customers Need an Answer.

Your front office, without the overhead.

When you're on the tools, driving, with another customer or after hours, Tradie Callbacks answers your calls, captures the enquiry and alerts you.

Try It Live Get Started

$197/month plus $397 one-time setup, GST included. Cancel anytime.

Don't Just Take Our Word for It. Try It Live.

You're busy. The phone rings. You can't answer. See what happens next.

Call our live demo

0485 085 482

Call 0485 085 482 and use it like you actually need a tradie. Try saying: "I've got a broken pipe at my house and need someone to come out." Or let it ring out and see the text you get back.

Call
→
Cassey Answers
→
Enquiry Captured
→
You're Notified
→
Customer Keeps Moving

What Happens When You Can't Answer

No new number to give out. No app to check. It runs quietly in the background of the business you already have.

The enquiry doesn't simply disappear because you're busy.

Customer calls

You can't answer

TCB responds

Cassey captures the enquiry

Customer gets the next step

You receive the information

You can follow up

When the call is answered

Cassey handles the conversation and captures the enquiry.

When the call is missed

TCB triggers the configured missed-call response/SMS.

When something needs a person

The enquiry is escalated according to the configured process.

See Cassey in Action

One example: a customer calls about a leaking tap.

Customer

"Hi, I've got a leaking tap and need someone to come out."

Cassey

"I can help with that. Can I get your name and the address of the property?"

That's the enquiry you receive.

New Enquiry Example

Customer: Sarah
Job: Leaking tap, needs someone to come out
Location: Burleigh Heads QLD
Phone: 0412 345 678
Urgency: This week, not an emergency

Example only. Details are illustrative.

What You Get

Simple, practical and set up for you.

Missed-Call Text-Back

When you miss a call, the caller gets a text back so the enquiry isn't left hanging.

Phone Answering

Calls answered after hours and when you can't answer, with the caller's details and what they need taken down.

Owner Alerts

The enquiry details sent to your phone, so you can call the customer back.

Standard Setup

Your number, hours, service area and messages set up for you.

What It Doesn't Do

Not included: quote follow-up, booking, review requests, web or Facebook enquiry capture, reactivation campaigns, custom integrations, multiple locations or numbers, or ongoing custom changes. Need more than this? That's what Enquiry Engine is for.

You don't learn the system. We build it for you.

Built for Your Trade

Real-world jobs where the phone rings while you're busy.

Plumber

Leaking pipe, blocked drain, urgent repair.

Electrician

Electrical fault, installation, quote.

Gutter Cleaner

Gutter cleaning, property details, access.

Garage Door

Broken door, repair, replacement.

Not an App. Local Setup and Support.

Technology handles the routine. A real person handles the exceptions.

Tradie Callbacks is built around your business, not a generic template.

Tradie Callbacks is built and run by one person - someone who grew up in Brisbane and the Gold Coast, and has lived in South East Queensland his whole life. This isn't a head office interstate or a call centre overseas. It's someone who knows these suburbs, these roads, and what it's like running a trade business around here.

Your system handles the repetitive front-office work automatically. If something genuinely needs a human, it doesn't disappear into a support queue - it comes to me.

That's the whole difference. The technology behind the scenes does what it needs to do quietly. The person behind it - a local, not a platform - is who you're actually working with.

I'm Martin.

I built Tradie Callbacks because tradies shouldn't have to choose between doing the work and running the front office. When you become a customer, I set it up, test it and make sure it works for your business.

Simple Pricing, No Surprises

One monthly price, a one-time setup and clear usage allowances.

Prices include GST

Tradie Callbacks

Missed-call text-back, phone answering and owner alerts, set up and looked after for you.

What's included each month

60 call-answering minutes
75 automated SMS (owner alerts count inside the 75)
One business number
One owner alert recipient
Missed-call text-back
Phone answering after hours and when you can't answer
Owner alerts with the enquiry details
Standard setup of your number, hours, service area and messages

$197/month

plus $397 one-time setup

Prices include GST. Billed monthly in advance. No long-term contract. Cancel anytime.

Target go-live: within 5 business days after onboarding is complete and your number is approved.

Get Started

Full terms: Terms of Service

We tell you when you've used 80% of your monthly allowance. We ask before charging for extra usage. For your first 60 days, approved extra usage is capped at $50 a month. If you regularly go over, we'll agree a plan that fits before your next billing month.

Common Questions

The questions tradies actually ask before they get started.

Who answers when a customer calls?

An automated assistant answers, takes the caller's details and what they need, and lets them know you'll call them back. You get an alert with the details, and you call the customer back.

What does it cost?

$197/month plus a $397 one-time setup fee. Prices include GST. Billed monthly in advance. There's no free trial.

What's included each month?

60 call-answering minutes and 75 automated SMS for one business number and one owner alert recipient. Your owner alerts count inside the 75 SMS. We tell you when you've used 80% of your allowance and ask before charging for extra usage.

What do I need to get started?

An ABN and a business number that can be approved for the service. Fill in the Get Started form and we check you're eligible before anything is set up.

How long until it's live?

Target go-live is within 5 business days after onboarding is complete and your number is approved.

Can I cancel?

Yes. There's no long-term contract and you can cancel anytime. Full terms are in the Terms of Service.

What if I already use another system for calls or bookings?

Tell us what you use now. Tradie Callbacks handles missed and after-hours calls alongside it. Custom setups aren't included.

🔒

Secure & Encrypted

🇦🇺

Built for Australian Trades

⚡

Live in Days, Not Months

Tradie Callbacks is a tried-and-tested, hands-on service. Every setup is configured and tested personally, right down to getting Australian time zones and business hours correct, not just left to a generic template built for someone else's country. Customers work directly with the founder to get the system right for their business.

Try It Live